Terms of Service

Cletter is a subscription-based web application (SaaS) that uses artificial intelligence to help users generate personalized cover letters. The Service includes:

• Uploading and storing resume documents (PDF or DOCX format)
• Optionally uploading example cover letters to train the AI on your writing style
• Inputting job descriptions and personal comments
• AI-powered generation of cover letters tailored to specific job applications
• Customizable letter length preferences
• Access to previously generated cover letters during active subscription
• Contact form functionality via EmailJS for support and inquiries

The Service is designed to assist professionals in creating cover letters more efficiently. We continuously work to improve and update the Service, and features may change or be added over time.

To use Cletter, you must create an account by signing in with Google OAuth through our authentication provider, Clerk. You are responsible for:

• Maintaining the security of your Google account credentials
• All activity that occurs through your account
• Immediately notifying us if you suspect unauthorized access to your account
• Ensuring the information associated with your account is accurate and up-to-date
• Using the Service only for your personal use and not on behalf of third parties

Eligibility: You must be at least 13 years old to use the Service. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

One Account Per User: Each subscription is for individual use only. You may not share your account credentials or allow others to use your account. Creating multiple accounts to circumvent usage limitations is prohibited.

Cletter uses artificial intelligence technology provided by OpenAI to generate cover letters based on your inputs. You understand and accept that:

• AI-generated content may vary in quality, accuracy, and appropriateness
• The AI is a tool to assist you, not replace your professional judgment
• You are solely responsible for reviewing, editing, and verifying all AI-generated content before use
• We do not guarantee that the content is error-free, factually accurate, or suitable for any particular purpose
• AI outputs may occasionally contain unexpected, inappropriate, or inaccurate content
• The quality of output depends on the quality and completeness of your inputs

We continuously work to improve the quality of AI-generated content, but the Service is provided as a writing assistance tool. You should always carefully review and customize all output to ensure it accurately represents your qualifications and meets your specific needs.

Cletter operates on a subscription-based model. Access to the Service requires an active paid subscription. We currently offer the following subscription plans:

• Monthly: $2.99 per month, billed monthly
• Quarterly: $7.17 per 3 months, billed every 3 months
• Yearly: $21.53 per year, billed annually

All subscription plans include unlimited cover letter generation for personal use during the subscription period.

Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate for your chosen plan.

Price Changes: We reserve the right to change our pricing at any time. Price changes will not affect your current billing period but will apply upon your next renewal. We will notify you of any price changes in advance.

No Free Trial: We do not currently offer a free trial period. You must purchase a subscription to access the Service.

All payments are processed securely through Stripe, our third-party payment processor. We accept major credit cards (Visa, Mastercard, American Express), as well as digital payment methods including Apple Pay and Google Pay through Stripe.

Payment Authorization: By providing payment information, you authorize us to charge your payment method for the subscription fee and any applicable taxes. You represent that you are authorized to use the payment method you provide.

Failed Payments: If a payment fails, we will attempt to process the payment again. If we cannot successfully charge your payment method, your subscription may be suspended or canceled, and you will lose access to the Service.

Taxes: Prices do not include applicable taxes (such as VAT, sales tax, or other government-imposed charges). You are responsible for paying all applicable taxes associated with your subscription.

Billing Information: You are responsible for keeping your billing information up to date. You can manage your payment methods and billing information through the Stripe billing portal accessible from your account settings.

Cancellation: You may cancel your subscription at any time through your account settings or via the Stripe billing portal. Upon cancellation, your subscription will remain active until the end of your current billing period, after which it will not renew.

No Refunds: All payments are final and non-refundable. We do not provide refunds or credits for partial subscription periods, unused time, or any content generated during your subscription. If you cancel your subscription, you will not receive a refund for the current billing period, but you will retain access until the period ends.

Access After Cancellation: Once your subscription period ends and is not renewed, you will immediately lose access to the Service and all generated content, including cover letters, uploaded resumes, and example letters. We do not provide data export functionality, so you should manually save or copy any important content before your subscription expires. You can easily copy the text of your generated letters and save them locally on your device while your subscription is active.

Our Right to Cancel: We reserve the right to suspend or terminate your subscription immediately if you violate these Terms, engage in fraudulent activity, or misuse the Service. In such cases, no refund will be provided.

Your Ownership: You retain all ownership rights to the content you upload to the Service, including your resume, example letters, job descriptions, and comments ("Your Content"). You also own the cover letters generated by the Service based on Your Content.

License to Us: By uploading Your Content, you grant us a limited, non-exclusive, worldwide license to store, process, and display Your Content solely for the purpose of providing the Service to you. This includes sending Your Content to our AI service provider (OpenAI) to generate cover letters.

Your Use Rights: You are free to use, modify, and distribute AI-generated cover letters for your personal job application purposes. However, you may not:

• Resell or redistribute AI-generated content as a commercial service to third parties
• Use the Service to generate content on behalf of others
• Claim that AI-generated content was created without AI assistance if such disclosure is required

Our Intellectual Property: The Service itself, including its design, code, features, and branding, is owned by LEJTECH SOLUTIONS and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

You agree to use the Service only for lawful purposes and in compliance with these Terms. You may not use Cletter to:

• Create false, misleading, or fraudulent content intended to deceive employers
• Generate content that violates applicable laws or regulations
• Infringe on the intellectual property rights, privacy rights, or other rights of third parties
• Share or distribute your account access with others
• Use the Service to provide cover letter generation services to third parties
• Attempt to reverse engineer, decompile, or extract the source code of the Service
• Overload, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure
• Use automated scripts, bots, or scrapers to access the Service
• Upload malicious files, viruses, or harmful code
• Abuse the "unlimited generation" feature through excessive or unreasonable usage designed to harm or exploit the Service
• Use the Service for any illegal, unethical, or unauthorized purpose

Fair Use: While we offer unlimited cover letter generation, this is intended for reasonable personal use in your job search. We reserve the right to limit or suspend accounts that demonstrate abusive usage patterns.

We strive to keep the Service available 24/7, but we do not guarantee uninterrupted, error-free, or secure access. The Service may be unavailable due to:

• Scheduled or emergency maintenance
• Third-party service provider outages (including but not limited to Convex, OpenAI, Clerk, Stripe, or EmailJS)
• Technical failures, network issues, or security incidents
• Events beyond our reasonable control

We will make reasonable efforts to notify users in advance of planned maintenance or significant changes, but we are not obligated to do so.

Service Modifications: We reserve the right to modify, update, or discontinue any features or functionality of the Service at any time without notice. This includes:

• Changing AI models or providers
• Adding or removing features
• Changing file format support or upload limits
• Modifying the user interface or functionality

Service Termination: We reserve the right to terminate or suspend the Service entirely with reasonable advance notice. In the event of permanent Service termination, active subscribers will be notified and may be entitled to a pro-rated refund at our discretion.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Any warranty that the Service will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the quality, accuracy, or reliability of AI-generated content
• Any warranty that the Service will meet your requirements or expectations
• Any warranty regarding third-party services (OpenAI, Stripe, Clerk, Convex)

No Professional Advice: The Service is a tool to assist with writing. It does not provide professional career counseling, legal advice, or employment advice. You should not rely solely on AI-generated content for important decisions.

Third-Party Services: We rely on third-party services (AI providers, payment processors, authentication providers, hosting services) over which we have limited control. We are not responsible for any failures, errors, or issues caused by these third-party providers.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEJTECH SOLUTIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Lost job opportunities or employment outcomes
• The quality, accuracy, or appropriateness of AI-generated content
• Any results or outcomes from using generated content in job applications
• Any decisions made by employers or third parties based on generated content
• Any damages resulting from unauthorized access to your account or data
• Any damages caused by third-party service providers or interruptions
• Any loss of data due to subscription cancellation or Service termination

Maximum Liability: Our total aggregate liability to you for any claims arising from or related to the Service or these Terms shall not exceed the total amount you paid to us in the 12 months immediately preceding the claim, or €100, whichever is lower.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless LEJTECH SOLUTIONS, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Content you upload to the Service
• Any misrepresentation or fraudulent content you create using the Service
• Your breach of any applicable laws or regulations

This indemnification obligation will survive termination of these Terms and your use of the Service.

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Effective from" date at the top of this page
• For material changes, notify you via email to the address associated with your account
• For material changes, provide notice within the Service

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

We encourage you to review these Terms periodically to stay informed about any changes.

Termination by You: You may cancel your subscription and terminate your account at any time through your account settings or the Stripe billing portal. Upon cancellation, your access will continue until the end of your current billing period, after which your account and all associated data will be deleted.

Termination by Us: We reserve the right to suspend or terminate your account immediately, without notice or refund, if:

• You violate these Terms or our Acceptable Use Policy
• Your payment method fails or is declined
• You engage in fraudulent, abusive, or illegal activity
• You use the Service in a manner that harms our systems or other users
• We are required to do so by law or legal process
• We decide to discontinue the Service

Effect of Termination: Upon termination or expiration of your subscription:

• Your right to use the Service immediately ceases
• You lose access to all generated content, uploaded files, and account data
• All user content will be deleted from our active systems
• We may retain certain information as required by law or for legitimate business purposes (accounting, tax compliance, fraud prevention)
• No refunds will be provided for unused subscription time

Sections of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and dispute resolution) will remain in effect.

Governing Law: These Terms and your use of the Service shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

Jurisdiction: Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden. By using the Service, you consent to the jurisdiction of these courts.

EU Consumers: If you are a consumer based in the European Union, you may have additional rights under EU consumer protection law, including the right to bring proceedings in your country of residence.

Dispute Resolution: Before filing a legal claim, we encourage you to contact us first to attempt to resolve the dispute informally. Many disputes can be resolved quickly through communication.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LEJTECH SOLUTIONS regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or your account to any third party without our written consent. We may assign these Terms to any affiliate or successor without your consent.

No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and LEJTECH SOLUTIONS.

Language: These Terms may be available in multiple languages. In case of any conflict between translations, the English version shall prevail.

For questions, concerns, or support regarding these Terms or the Service, you can contact us:

Email: cletterbusiness@gmail.com
Contact form: www.cletter.com/contact
Postal address:
LEJTECH SOLUTIONS
Gaffelseglet 13
136 54 Vega, Stockholm
Sweden

We aim to respond to all inquiries within 48 hours during business days.